Appointment information
Our clinic operates on an appointment system. A standard appointment is 15 minutes. If you feel you require additional time with your doctor, please advise the receptionist when booking your appointment.
Patients are seen in order of appointment time. We understand doctors can run late, to help overcome this we recommend booking a longer appointment. If you require a number of procedures or if you feel you need a longer time, you will not incur a higher fee if you do not use this time. We also recommend phoning the clinic before your appointment time so reception can you advise the best time for you to arrive.
New patient appointments are booked as a long appointment to allow time for a full medical history to be taken as well as addressing your current condition.
Emergencies are dealt with as they arrive, and this may affect your waiting time.
You can book online 24/7 through Hotdoc. This can be accessed through our website, Hotdoc or our Facebook page. Hotdoc have an app available for download on your iPhone or Android.
Download our Patient Information Sheet.
Missed Appointments
Missed appointments on multiple occasions may incur a missed appointment fee.
We appreciate you tell us as soon as possible if you think you may be late or need to cancel your appointment. Sometimes your appointment may need to be rescheduled if you are late.
Phone consultations
Phone consultations are still available, but as of the 1st October 2020 may now be charged at standard consultation rates and only bulk billed at the doctors discretion. If there is a consultation charge it will be the same as a standard consult fee. This will need to be paid on the same day as the consultation via credit/debit card.
We would like to encourage you to come back to the clinic for face to face consultations for holistic care.
Fee update
Due to Medicare freezing the Medicare rebate from 2014 until 2018, and recent increases having been well below CPI, we are having to slightly increase our fees. As the Medicare Rebate currently covers less than half of the actual cost of care provided by our practice, we will not be in a position to bulk bill the majority of our patients.
However, we will continue to bulk bill all children 15 years and under, and we will provide discounted rates to pensioners and concession card holders.
Read more about the changes here.
Fee Schedule as of 1st August 2023
Standard | |||||
| Item | Description | Rebate | P1 | P2 | |
| 3 | Level A (Brief) | $18.85 | $70 | $50 | |
| 23 | Level B (Standard <20mins) | $41.20 | $92 | $72 | |
| 36 | Level C (Long 20-40mins) | $79.70 | $130 | $110 | |
| 44 | Level D (Prolonged >40mins) | $117.40 | $168 | $168 | |
Children
All children under 16 years will be bulk billed. DVA White or Gold card holders will be bulk billed. Concession holders will receive a discounted rate.
Veterans
Veterans Affairs White (for specific conditions) or Gold card holders, payment made to us by DVA is accepted as full payment for your consultations, this includes all procedures.
WorkCover, Motor Vehicle and Third Party accounts
WorkCover, Motor Vehicle and Third-Party accounts will need to be paid in full on the day of your consultation. We will give you an invoice and receipt, and you will need to claim this from your WorkCover claims agent, employer, or insurance agency. Any costs relating to a WorkCover or Motor Vehicle claim cannot be claimed through Medicare. Please speak to our administration staff if you have any questions.
Procedures and Wound Care
Any procedures performed outside of a standard consultation may incur a fee to assist with the cost of consumables such as, dressings, instruments, immunisations or anaesthetics. This charge will vary depending on the products used. You will be advised of the cost prior to procedures being performed.